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Understanding Our Contract and Terms for Public Adjuster Services

If you’re considering using Loti’s Public Adjuster Services, we know you may have questions about the contract and terms of service. Below, we’ve outlined the most common questions to help you better understand what to expect.

What does the Loti service contract cover?

Our service contract outlines the scope of services we provide, including:

  • Assessing and documenting property damage.
  • Preparing and submitting your insurance claim.
  • Negotiating with your insurance carrier on your behalf.

It also specifies your responsibilities and the terms of our agreement, such as fees and confidentiality.

 
Is there a fee for your services?

Yes, our fees are typically based on a percentage of the final settlement amount. This ensures our success is directly tied to maximizing your claim payout. Fees are only due after you receive payment from your insurance carrier.

 
Do I need to sign a contract to use your services?

Yes, a signed contract is required to formalize our relationship. This ensures both parties are clear on the terms, services, and expectations throughout the process.

 
What if I want to cancel the contract?

You may cancel the contract within a specific timeframe after signing, as outlined in the agreement. Please refer to the cancellation clause in your contract or contact us for assistance.

 
What is the duration of the contract?

The contract is valid for the duration of your insurance claim process. Once the claim is settled and our agreed-upon services are complete, the contract is fulfilled.

 
What happens if my claim is denied?

If your claim is denied, we will review the denial and discuss possible next steps, which may include an appeal or other courses of action. Fees may be waived in certain circumstances where no settlement is achieved, as specified in the contract.

 
What information will I need to provide to sign the contract?

You’ll need to provide basic personal information, details about your insurance policy, and information regarding the property and damages. This helps us assess your case and build a strong foundation for your claim.

 
Are there any hidden fees?

No, we operate transparently. All fees and terms are clearly outlined in the contract, and there are no hidden charges.

 
Will you share my information with third parties?

We take your privacy seriously. Your information will only be shared with third parties as necessary to fulfill the terms of the contract, such as with your insurance carrier or other relevant professionals. This is detailed in our confidentiality and data-sharing policies within the contract.

 
What happens after I sign the contract?

Once the contract is signed, our team will begin work immediately. We’ll start by evaluating your property, organizing documentation, and creating a strategy for your claim submission.

 
How do I get a copy of the contract?

A copy of the contract will be provided to you during the onboarding process, and you’ll have the opportunity to review it in detail before signing.

 
Who can I contact with questions about the contract or terms?

If you have any questions about the contract or terms of service, our team is happy to help. Contact us at rebuild@loti.com, and we’ll walk you through any details or concerns.

 

This FAQ is designed to provide clarity and transparency about our contract and terms of service, ensuring you feel informed and confident as you move forward with Loti.